At Prosim we recognise that the ownership of complex multi-axis machinery requires a more intensive and involved approach to support. We see ourselves as a partner to each customer, and our focus is always on providing the right level of support to enable each Prosim simulator to be run over its economic life, with the minimum of disruption.

Putting the customer first.

From the outset, we put the customer first, with each simulator being supplied with an extendable warranty package that includes:

  • On-site installation and training
  • An on-site follow up visit  three months after installation
  • On-site Preventative Maintenance visits every 12 months (these can be extended up to 5 years
  • Remote access and telephone support

Prosim Services.

We see the ability to have engineers on site as an important part of our offering and that is why we use a combination of local engineers (from our distributors) and our own staff to support Prosim simulator installations across the world.

We are also able to offer ‘return to base’ refurbishment services to extend the useful economic life of your Prosim simulators, including the replacement of the control system with the latest generation control system.

Contact us.

If you have any specific requirements not fully addressed by the above range of mechanical wear testing simulators, please do not hesitate to contact us. We are always happy to look at the customisation of existing equipment or design and build projects to a customer’s specifications.

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T: +44 (0)161 947 9113

F: +44 (0)161 947 9099